Privacy Policy

1 Introduction

bolaking ("we," "our," or "us") is committed to protecting the privacy of every person who uses our online gaming platform at bolaking.lat. This Privacy Policy describes how we collect, use, process, store, and disclose personal information in connection with your use of bolaking's website, mobile-accessible site, account dashboard, and related services (collectively, the "Platform").

This policy is intended for Malaysian players aged 21 and above and is written in English in accordance with our platform's primary language. By registering an account with bolaking or continuing to use the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Please read this document carefully. If you have any questions or concerns at any point, do not hesitate to reach out to our support team — details are provided in Section 13.

2 Data We Collect

When you interact with bolaking, we collect several categories of personal data. The type and volume of data we collect depends on how you use the Platform — for example, browsing as a guest versus holding a registered account. Below is a summary of the main categories:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by applicable law or regulatory obligation.

3 How We Use Your Data

bolaking processes your personal data for the following purposes:

• Account Management: To create, maintain, and secure your bolaking account, including verifying your identity and age (21+ requirement) in line with applicable regulations.
• Transaction Processing: To process deposits and withdrawals via Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, Bitcoin, and USDT, and to maintain accurate financial records.
• Platform Delivery: To provide access to our sportsbook, live casino, slots, live baccarat, badminton betting markets, and all other features of the bolaking Platform.
• Customer Support: To respond to your queries, complaints, and requests submitted via live chat or email in English, Bahasa Melayu, or Mandarin Chinese.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised access, and other unlawful behaviour on the Platform.
• Legal Compliance: To meet our obligations under anti-money laundering (AML), Know Your Customer (KYC), and other applicable regulatory frameworks.
• Responsible Gaming: To monitor gameplay patterns and flag potential problem gambling behaviour, enabling our team to reach out with support resources where appropriate.
• Service Improvement: To analyse usage trends, conduct internal analytics, and improve the overall performance, design, and content of the bolaking Platform.
• Marketing & Promotions: To send you relevant promotional offers, bonuses, and updates — but only where you have given your explicit consent or where we have a legitimate interest to do so. You can opt out at any time.

4 Legal Basis for Processing

bolaking processes your personal data only where a valid legal basis exists. Depending on the nature of the processing activity, we rely on one or more of the following grounds:

• Contract Processing is necessary to perform the contract we have with you — i.e., operating your account and delivering the services you have signed up for.
• Legal Obligation Processing is required to comply with applicable laws and regulatory requirements, including KYC, AML, and responsible gaming obligations.
• Legitimate Interests Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and general service improvement, provided those interests are not overridden by your rights.
• Consent For certain activities — such as sending marketing communications or placing non-essential cookies — we will ask for your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

bolaking does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. However, we may share your data with the following categories of trusted parties where strictly necessary:

• Payment Processors: Banks and e-wallet providers (including Maybank, CIMB, Public Bank, Touch 'n Go, and Boost) to facilitate deposits and withdrawals on your behalf.
• Identity Verification Providers: Third-party KYC and AML service providers who assist us in verifying your identity and detecting fraudulent activity.
• Technology Partners: Cloud hosting providers, cybersecurity firms, and software vendors who operate infrastructure essential to delivering the Platform. All such partners are contractually bound to process your data only on our instructions and in compliance with applicable data protection standards.
• Game Content Providers: Licensed game studios and live dealer providers who supply the games available on bolaking. These partners may receive anonymised gameplay data for technical and licensing purposes.
• Regulatory Authorities: Where required by law, court order, or regulatory directive, we may disclose your data to relevant governmental or law enforcement bodies in Malaysia or the jurisdiction under which we operate.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. You will be notified of any such change via email or prominent notice on the Platform.

All third parties with whom we share your data are required to handle it with the same level of care and confidentiality as bolaking itself. We do not permit them to use your data for their own independent marketing or commercial purposes.

6 Cookies & Tracking

bolaking uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file placed on your device when you visit our site. We use the following types:

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. Note that strictly necessary cookies cannot be switched off as they are essential for the site to operate.

7 Data Retention

bolaking retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The general principles we follow are:

• Active Accounts: Data is retained for the full duration your account remains active on the Platform.
• Closed Accounts: Following account closure, we typically retain identity, financial, and transaction records for a minimum of five (5) years to comply with AML and KYC regulatory requirements.
• Marketing Data: Where consent was the basis for processing, we retain your preferences until you withdraw consent or request deletion.
• Technical Logs: Server and access logs are generally retained for up to twelve (12) months for security monitoring purposes.
• Support Records: Communications and support tickets are retained for up to three (3) years from the date of last interaction.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be associated with you.

8 International Transfers

bolaking operates as an internationally managed platform serving the Malaysian market. As a result, your personal data may be transferred to, stored in, or processed in countries outside Malaysia. These may include jurisdictions where data protection laws differ from those applicable in Malaysia.

Whenever we transfer your personal data internationally, we take steps to ensure that appropriate safeguards are in place, such as:

• Contractual clauses that bind the receiving party to data protection standards equivalent to those we apply;
• Use of service providers who maintain internationally recognised security certifications; and
• Ensuring that any such transfer is necessary for the performance of your contract or is required by applicable law.

If you have questions about the specific safeguards in place for any international transfer, please contact us using the details in Section 13.

9 Your Rights

As a bolaking user, you have a number of rights in relation to your personal data. These include:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. Note that we may be required to retain certain data for legal or regulatory compliance reasons even after such a request.
• Right to Restriction: You may ask us to restrict the processing of your data while a dispute or complaint is being investigated.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of our legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.

To exercise any of the above rights, please contact our support team via email at [email protected]. We will respond to all verified requests within thirty (30) days. In some cases, we may require additional information to verify your identity before processing a request.

10 Security Measures

Protecting your personal data is a top priority for bolaking. We implement a range of technical and organisational security measures, including:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS protocols.
• Access Controls: Personal data is accessible only to authorised bolaking personnel on a strict need-to-know basis. All staff are trained in data protection and confidentiality obligations.
• Firewall & Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems.
• Secure Payment Processing: All financial transactions are routed through PCI-DSS compliant payment gateways.
• Regular Audits: We conduct periodic security audits and vulnerability assessments to identify and remediate potential risks.
• Two-Factor Authentication (2FA): We offer 2FA for account login to add an additional layer of protection for your bolaking account.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your bolaking account and to never share your login credentials with anyone.

11 Children & Minors

bolaking is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our Platform is intended exclusively for users who are 21 years of age or older, in accordance with applicable Malaysian regulations governing online gaming.

During the registration process, all users are required to confirm their age and provide valid government-issued identification for KYC verification. If we become aware that a minor has provided us with personal data or has registered an account, we will promptly take steps to delete that data and close the account.

If you believe that a minor has registered with bolaking or that their data is held in our system, please contact us immediately at [email protected] so we can investigate and act accordingly.

12 Changes to This Policy

bolaking reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any material changes will be communicated to registered users via email or a prominent notice on the Platform prior to taking effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the Platform following any posted changes constitutes your acceptance of the revised policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bolaking handles your personal data, please do not hesitate to get in touch with our dedicated Privacy & Data team:

We take all privacy-related enquiries seriously and commit to responding to your request within thirty (30) days of receipt. Where we require additional information to process your request, we will notify you as soon as practicable.